Perfumy.pl: Seduced, and not only by exclusive scents. Over 7,600 new subscribers in under a year

How marketing automation brings results in the luxury goods sector.

Perfumy.pl
7,630

new subscribers in 11 months

25.54%

message Open Rate

20.75%

of revenue from emailing

45.70%

Open Rate of the birthday scenario

Brand story

The adventure with selling perfumes has lasted since 2000. Years of experience led to launching an online (and brick-and-mortar) perfumery, which, although it changed its name over the years, has been known on the market as perfumy.pl since 2018.

The owners of the brand have worked with fragrances for years, and the passion for perfume has become part of their family tradition.
Anna Grzybowska
Project Manager at Perfumy.pl

Challenges

01
Winning trust and building customer loyalty
02
Standing out from steadily growing competition
03
Creating shopping experiences matched to customers’ needs

The secret of success and results

17.78% of revenue from Recommendations

Machine-learning recommendations suggest products that match customers’ tastes, just like an advisor in a brick-and-mortar perfumery.

See: Product recommendations
38.27%
Open Rate
14.25%
Click Rate
17.78%
of revenue thanks to edrone

Happy birthday! 45.70% Open Rate for birthdays

The request for a date of birth, together with a promise of a gift, appears already at newsletter sign-up.

See: Birthday
45.70%
Open Rate
18.12%
Click Rate

All automations play for one goal

The store combines automation scenarios with on-site solutions to take care of the customer along the whole purchase path.

6/7
types of on-site solutions
10/13
automation scenarios
~1000
new subscribers per month

Saving abandoned carts

More than half of recipients open the Abandoned carts scenario. On the cart page an exit pop-up with a discount code also appears.

See: Recover abandoned carts
51.54%
Open Rate
22.31%
Click Rate
11.5%
Click Through Rate

Results against the industry

Comparison with the Health and Beauty category in Poland.

See: Reports
25.54%
Open Rate (industry: 19.83%)
1.4%
CTR (industry: 1.2%)
We are happy with the quality and speed of work, as well as with the effects of working with edrone. The flexibility of the tool is important for our activities, which lets us create marketing campaigns, varied newsletter creatives and push notifications.
Anna Grzybowska
Project Manager at Perfumy.pl
Perfumy.pl video case study (YouTube hcAbtM7Mo9s)

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