Zielarnia Warmińska: 99% of conversations handled by AI Sales Chat and over PLN 75,000 in revenue
In herbalism, trust is built through conversation. The customer asks, reads up, compares. This requires a presence on the other side of the screen even when the support team has finished work.
revenue from orders
CTR of recommended products
of conversations handled independently by AI
orders
Brand story
Zielarnia Warmińska reached for the AI Sales Agent, a product advisor that talks to customers 24/7 and recommends specific products from the store’s range in the chat. In the analysed period the chat led 4,496 conversations. Only 43 conversations (1%) needed a consultant’s intervention.
Herbs are a specific range; every customer has a different story, a different need, a different question. AI Sales Chat changed that completely. The customer gets a specific answer right away, sees the recommended product and often orders it in the same conversation.
Challenges
The secret of success and results
A digital herbalist that never goes off duty
The customer asks in natural language about a digestion tea or a sleep blend, and the chat recommends products from the store’s range right in the conversation.
See: AI Sales AgentThe team got its time back
The support team focuses on conversations where human knowledge is really needed.
See: AI Sales AgentWhat surprises us most is that the chat handled 99% of conversations. Our team now has room to take care of the conversations that truly need human knowledge.
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