Ready flowKey automations

Win back customers

The customer bought and disappeared. edrone reminds them of your store before they get used to a competitor.

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If the customer does not come back, we send a message inviting them to visit again.

SMSSMSSmart

Total revenue · Win back customers

0,00 zł

Orders

Opens

Sent

Day 0 / 30

edrone AI · writing the message

edrone AI · picking products and channel

The customer visited and disappeared

5–25×

more to acquire a new customer than to retain an existing one.

1
The customer stops buying
More time has passed since the last purchase than their usual rhythm.
2
edrone notices
AI compares time since purchase with the customer's rhythm or a set threshold.
3
The message invites them back
Email, SMS or WhatsApp with products matched to earlier purchases.
4
The system measures results
Revenue attributed to every message. It shows what works best.

Products matched to the customer
Recommendations based on what they already bought.
New in favorite categories
What arrived since their last visit.
Welcome-back code
An optional incentive, only for this group.

Last purchase